Intune SW deployment

---

Version used in this guide: 10.2.10012.1000

Highlighted items are subjects to change with new software releases. Please review these items and adjust them according to your environment.

General

Application type

Windows app (Win32)

Package content

• remotehelpinstaller.exe

Software download page

https://aka.ms/downloadremotehelp

---

App information

Name

Remote Help

Description

Remote Help is a cloud-based solution for secure help desk connections with role-based access controls. With the connection, your support staff can remote connect to the user’s device. During the session, the support staff can view the device’s display and if permitted by the device user, take full control. Full control enables a helper to directly make configurations or take actions on the device.

(Source: Using Remote Help on Windows to assist authenticated users. – Microsoft Intune | Microsoft Learn)

Publisher

Microsoft

App Version

10.2.10012.1000

Information URL

https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help

Privacy URL

<None>

Logo

Remote_Assistance_Icon.png (256×256) (wikimedia.org)

---

Program

Install command

remotehelpinstaller.exe /quiet acceptTerms=1

Uninstall command

remotehelpinstaller.exe /uninstall /quiet acceptTerms=1

Installation time required (mins)

10

Allow available uninstall

No

Install behavior

System

Device restart behavior

No specific action

---

Requirements

Operating system architecture

x64

Minimum operating system

1903

Disk space required (MB)

<None>

Minimum number of logical processors required

<None>

Minimum CPU speed required (MHz)

<None>

Additional requirement rules

<None>

---

Detection rules

Rules format

Manually configure detection rules

Detection rules

Rule type: File

Path: C:\Program Files\Remote Help

File or folder: RemoteHelp.exe

Detection method: String (version)

Operator: Greater than or equal to

Value: 10.2.10012.1000

Associated with a 32-bit app on 64-bit clients: No